Good day, I'm more and more disappointed in MTN service. I have logged query about 7 weeks ago. Ref, 2893939 or ref.2733164. Nobody came back to me, nobody can help me. I need update on current status of my query ASAP. I cannot be in contact with my mother which one lives in Slovakia. She is ...
Saturday November 23 i lost my phone. I cried yes, however I remember I had insurance with MTN and that kind of dried my tears, well at least I thought. I called the insurance line and stood on the line for 35 minutes without any response. I asked for help on how to claim from the 808 service desk, ...
After a complaint I posted on on Hello Peter 3 weeks ago, I received two calls from MTN official promising to deliver my device, but still no luck. I have been with these service provider for a very long time and now I am really disappointed with the service I am getting if not the arrogant ...
Not sure what is happening at MTN, but have been trying all morning to get hold of a call centre agent. All we get is the same message playing over and over again. What is one to do, if you need to speak to an agent??? Just not acceptable. ...
I have phoned customer care and accounting several times now with little success. 1. I want to terminate my contract and need to give a 30 day notice. I've been waiting 2 weeks and 5 calls later I have not received the cancelation of services form. 2. I wish to pay my outstanding balance and ...
I have been trying to do a sim swop since Saturday. I have been through two sims and been to the shop twice. I have called the 808 so called customer service line about 10-500 times!!! Every time I have to go through a security check before they can give me the simplest generic answer. The shop ...