Once again I am annoyed with MTN, I have just upgraded and signed a contract for another 24 months, I am on a R750 package which i was told gives me R750 airtime, 750 mbs data and 150mbs bonus data, 3 hours mtn to mtn calls (once airtime value is depleted, which I was not told in the shop) and 750 ...
My sim contract with mtn expired in May and since then their call centre has played tactics of not allowing me to terminate the contract with mtn.this week alone I called them three times already and each time they gave lame excuses, a blizzard thing happen when one of the consultants told me that ...
We took out a Samsung S3 on contract, and only had the phone for about a month and it already had to go in for repairs regarding the phones software. The service we received at the Mtn shop was very good, and the phone was sent in for repairs. We were told that the phone will be back within 2 ...
I called mtn to get a cancellation quotation for my contract as it needed for court case. I spoke to tumi rakweni who was very rude she was speaking over me and she totally refused to transfer me to cancellation and when i asked for the number she said theres no direct line. So i decided to call ...
I was missed informed by a Miss Ndlovu from the corporate contact centre, regarding the turnaround times in terms of fixing faulty cell phones. She advised that it will take an hour to fix the phone while I wait. I made a decision to drive to Midrand based on the information I was given. When I got ...
REQ:2676644 REQ:2783469 REQ:2930703 Dare I say more. MTN is not only incompetent in helping customers with their difficulties but also with providing feedback. I have been told so many times by MTN consultants that they would provided feedback within 24 hours. Do you people know how to count? It ...