LISTED WITHOUT NOTIFICATION, NO FORM OF BILL/ACCOUNT WAS SENT IN OVER A YEAR! APPALING, UTTERLY DISGUSTING SERVICE IF ONE CAN USE THE TERM SERVICE. NOW I ASK OF YOU MTN, TO SEND ME A REVISED/FINAL BILL ON MY EMAIL ADDRESS SO I CAN PAY IT AND CLEAR MY NAME FROM YOUR DISERVICE..KLAAR! ...
Refer to my prior complaint on hello peter where a "Wenzile Masina" responded by saying "Kindly note that this has been escalated to the relevant supervisory team for urgent resolution." to date well over a MONTH we have had no reply to this and MTN continues to DEDUCT MONEY!!! ...
I have a mtn contract, my phone started giving challenges when I took the phone to MTN outlets in Cape Town CBD, I was sent to pillar ti post and even told I could not be assisted at the Golden Acre Mall Cape Town store as they were busy. This us not the first time (poor service, rude staff and no ...
Over the years that I have had a contract with MTN I have endless difficulties trying to contact customer care. Today is no different. Calling the customer care line and selecting the option to transfer to an agent results in the termination of my call every time I tried (Thanks for making me feel ...
I did a sim swap on the 12th January 2014 and my airtime was not reloaded. I am a pensioner and I can't get anyone in the customer care to help me, as all numbers are voice recoded. I had just loaded airtime on my phone before it was damaged. This is very unprofessional that I can't contact the ...
I am an SME client at MTN, my phone was at my work place 29 November 2013 and I went to get it blacklisted and to claim for insurance, and since then nothing has happened, no one from MTN has contacted me to tell the status, when i go to the store I am always sent from pillar to post. It took about ...