I went to an MTN store on the 6 March 2013 to enquire about the repairs of my phone and was assisted by Ipeleng Ubane. After waiting for what seemed like hours in the queue the consultant who assisted was rude and displayed poor listening skills. laid a complaint on email the same day and the ...
REQ:1812601 I still have not received any response from MTN other than the acknowledgement of my complaint. Not only have I had shocking service from MTN, my "new" Nokia that I received in JAnuary 2013 is giving me major problems and I was told by MTN Blue-Route that the phone would have ...
I had a simple request to the call centre; what will the cost be to terminate the contract and move to a pay as you go option. They promised to e-mail the information to me within a few minutes. It's been more than 2 weeks and I'm still waiting. I've been a client with MTN for more than 15 years ...
I have 3 telephone contracts with Mtn. A month and a half ago I went to the Above-mentioned store applying for a fast link modem for my son that was locating to Cape Town. After three says of waiting it was turned down. I was said to get in contact with the credit bureaus. I was totally baffled ...
I wrote a report regarding my iphone 4s and the supposed water damage when in fact it was a battery leakage and MTN said they would get back to me. I still haven't received a call, sms or email and quite frankly I am getting agitated. I am even considering taking MTN to a claims court. I am so ...
Afternoon, Never before have i ever experienced such bad service from a service provider. I applied for an additional contract and sent my forms through to the corporate division on the 07/03/2013. Eventually after calling the department over and over again i finally received my phone on Friday ...