2 months ago Mtn billed for 2 downloads the amount of R100.00 after calling the call centre and reporting the problem i was told that i was charged for downloading, I was in training at the time of the downloads, numerous agents advised that supervisors will call me back but no one did I had to ...
I complained in Jan - No one called. I called 3 weeks ago to get a Directors email address or contact number to explain my situation but there are no details on your website. I even tried contacting the call centre where I spoke to a Avinesh Jugernath who assured me at the beginning of the ...
We had to go to Namibia for business. ahead of time we filled in the forms to apply for international roaming. Friday (12/04/2013) we called the local branch to confirm that the roaming has been done, and they said everything was done, and they have all the ref numbers to proof that. When we got to ...
My complaint is about my Z10. IMEI number is 354010054248720 (case # 6477293) I upgraded on 23 March. Had too fax my ID again after upgrading cause they lost it. Then couldn't use my App World. Had to send my IMEI number to MTN Head Office. Took my phone back on the 30 March (within the 7 days). ...
Hi there, For the last three months I've been getting billed for PSD calls however this doesn't seem to be coming out of my recurring data bundle. I have a 350mb and 1 gig and it says bundle use 0 but I'm being billed for the data usage. I've tried speaking to the call centre but no one can assist. ...
I am trully disappointed by the nature of MTN's customer service! I upgraded my phone contract late Jan this year, ofcause I wasn't expecting them to start debiting for this policy in Jan.. When I found out in Feb that they debited for my previous contract, I called to query and was told bible ...