I called MTN to find out why the have blocked my sons phone. I was informed that my debit order did not go off and that it was cancelled by the legal team. I wanted to know why. The response from the people I do not know and I will get my manager to call you back. I asked them to pull every call ...
Two incidences relating to customer issue resolution. 1) I called MTN informing them that I can't access my vmail. Firstly they told me they will need to reset my voicemail, which it was not acceptable as i needed certain information from one of my voicemails. They said they will escalate, i called ...
I have been a loyal customer of mtn for over 10 years now, and mtn is about to lose me. The reason i had bought a blackberry phone was because of the BIS, life was good as i was able to even download series, songs etc. i subscribed to absolute plan which is just k. I'm unable to download pm3 songs ...
I never complain about anything unless it's really urgent. Months ago last year I complained that we (me, my father, my sister and friends) do not get network when we are at home, we were given a number to call and we called. The people said they would come and never came... called again and still ...
Hi Bruce, So what are the results on the phone, as tell me in your email you will update me during the day. But no information was given by you or any of MTN staff. I'm getting cross. I better have my cell on Sunday morning or I will take this much further and will demand a new cellphone from MTN. ...
I logged a call about the bad MTN 3G and voice signal on the 14th of April. Nobody has contacted me and nothing has been done about this. I have called several times, but no joy. Eventually I got hold of the manager's name and left a message for him (Shane Nel) - no response. We have several MTN ...