I logged the original call below on Hellowpeter on 22 May, a promise was made by Veronica that MTN would contact me. its now 3 weeks later and my problem is still not resolved. Surely someone at MTN can pick up the phone, send out a technician and resolve this or is this too much to ask? ORIGINAL: ...
A cellular phone was purchased at Truworths Musgrave. The phone was sent in to MTN for repairs. The phone was then replaced with a refurbished handset which was blacklisted and had 3 IMEI numbers linked to it. The phone is still listed with the 3 IMEI numbers. I have been given the run around in ...
Although I received a response from the previous complaint, I still do not have the answers I am looking for and am still sitting with a phone that I cannot use. It would be wonderful if a CONTRACTS MANAGER could contact me to sort my problem out. I do not believe that I should be forced to keep a ...
About 3 weeks ago I tried to upgrade my business contract for the company I work for (Im the Manager & Proxy for the Director /Owner). MTN kept on giving me grief, and didnt process the upgrade. I filed a complaint on the MTN website (refUSD 0832007118). A Consultant emailed me back with loads ...
On Monday the 3rd of June we went to open a new contract at MTN GALLARIA- we wanted the Samsung Galaxy s3 mini, and they assured they had it in WHITE! They said it would take 3 to 5 days to approve (fair enough). From 3 days later I started phoning to check up on the progress and reached the JHB ...
I work in a building on the corner of Sauer and Jeppe Street in Johannesburg. Most days from around 9:30AM to 3:30PM my fastlink dongle only provides an EDGE connection to the internet. This connection type is so slow as to be useless to me. If I knew this was the case I would not have renewed my ...