After having an internet and cell phone bill of more or less R400 for the past 2 years my broadband bill has all of an sudden gone up to over a R1000 for the past 3 months. I logged an complain with MTN about a month and a half ago and after numerous phone calls I still have had no answers. I have ...
I have 3 contracts with MTN, one is a normal phone contract and 2 are data contracts which I use for home internet. I have used both data cards and both have the same issue where the internet connection fails every 10 minutes or so making it extremely difficult to work at home. I have tried with ...
On friday the 2nd of August, I upgraded from a blackberry to a samsung S4. Obviously a sim swap was required. I was told that it would take up to 24 hours. On the Saturday it was not done, so at 5 I called, only to become more frustrated when I could not understand what the person was saying, I ...
Another 8 days has passed since my last report and many complaints - and still nothing resolved. Matebello Ramokhoase an account manager at Corporate Accounts contacted me on the 28 July and asked for the documents to upgrade. She confirmed that she received it on 29 July. Since this date i only ...
I called to do a sim swap as I wanted to migrate from a micro sim to a conventional one. I was asked a series of questions and at the i was told that my sim swap was declined and the consultant couldn't even tell me on what basis. It's not like i had misplaced my sim card nor lost it. This is just ...
My Samsung S3 was sent to HVRC to be repaired on 22/07/2013. I received a qoute of R1755.81 on 25/07/2013 the payment was made 27/07/2013. As they received the payment my phone was repaired. According to HVRC the courier company collected my phone 30/07/2013 and I was told the turn around time for ...