In March I upgraded my cell phone at NO CHARGE. I was charged and requested a refund (31.3.2013). I have received Emails advising me that my query has been escalated. Latest notice "Please note that the Billing department has an extended turnaround time in query resolution. Therefore they are ...
On the Easter weekend of this year (2012) the data in my BB was depleting unusually fast, and to confirm this MTN sent me an sms apologizing for that and subsequently said they would look into the matter. Two months went by without any form of communication from them so I called to follow up and ...
As regards to the complaint i logged a few weeks back with this ref number: REQ:2435635.I filled in the details and sent to the coverage department as requested. After a few days went by i decided to call the coverage department, as i was getting no feedback from anyone. I was told a gentleman by ...
3 months ago I took out a MTN 2GB data contract (I already have 2 other data lines and 3 voice lines all on contract with MTN). 3 months down the line I still do not have the Samsung 40" 3D UA40es6200 TV that was part of the contract. All I get is empty promises and sometimes from both MTN and ...
As per the MTN Cell Network franchise's latests promotion the HTC One X is been advertised on a number of packages. However they cannot process an upgrade as there is no stock. How can this phone be advertised as part of the current promotions. I have also phoned a branch and they said stock was ...
On 02.05.13 I signed up a contract with MTN for a router with 2 gigs of internet and a 40 inch TV. I have had nothing but problems and complaints for the moment I signed the papers. I only received my router a month later on 06.06.13 and then was told that the TV will be delivered within 14 days. ...