I bought a phone on contract with MTN in December 2011 and i am paying using debit order. Early this year i found out that i was paying for another account i don't know about (A4127452), i approached MTN about this they said it was a mistake on their side and it was to be fixed, but until now it ...
I signed up for a MTN contract in April 2013 consisting of a cell phone (Galaxy S3 Mini) and Galaxy Tablet - each of the two devices had their own numbers and they were two seperate contracts. After the first day, I experienced technical problems with the Tablet and returned it to the MTN Store ...
On 15/08/2013, I visited MTN Clearwater branch (opposite clicks) for a sim-swap, having an employer-issued letter & my ID. I was asked for my director's ID which I didn't have (cutting the story due to space), after a long disagreement based on my 2 previous service requests (Jan 7 & Mar/ ...
I have had no joy with MTN, my service was shocking.. I was told to confirm my complaint over email, which i did. The customer care person was incompetant and didnt process my request to insure my phone! i requested formally for my phone to be insured. No one did so, and ofcourse no one is taking ...
My black berry 9900 was still under warranty, and started having problems like when I'm typing it types a lot of zzzz and 7777 in between or even when i press the alt button. i took my phone in, they accepted it. The following day (i live 80km from klerksdorp) they phone me and ask me to bring the ...
My phone was damaged and i had to contact the insurance department. when i phoned the call center it took me three days to finally get through. each time i called in i would hold for almost two hours waithing for someone to attend to my call. when i finally got through to a consutant i was told ...