I took a Samsung SII cellphone with MTN in Novemeber 2012. The phone went faulty after two weeks which MTN told me that they replace it since it was under warranty. I was given ref no COL0030149048 to collect a new phone. I have been to South Gate Mall 14 times to collect phone and I was told it's ...
This is getting really ridiculous, the last complaint that I made (3 WEEKS AGO), a no named person from mtn responded to my hellopeter complaint to say that there will be a speedy resolution, well... I'm still waiting for this so called, "speedy resolution" 3 weeks later!!! No-one at all ...
I took out a Top up 200 contract with a Samsung Galaxy S3 around July of 2012 for R 399 a month. For the last two months my bill has been increased to R 428 a month. I don't understand how this is possible on a Top up contract as I recharge in excess of this amount if I need to. I have tried to ...
My contract was recently due for an upgrade and i didn't do it telephonically as i was still deciding on what phone to get. After some time weighing my options, the samsung S4 seemed like a good upgrade. I called galleria mall to find out if i could upgrade my contract while shopping in the mall ...
I have had my cell phone contract with MTN since 1998, my first cell phone contract was with MTN. My contract expired in April this year, and I have received numerous phone calls from MTN to advise my contract is up for re-newal. Every consultant that called me was asked by me "Why should I ...
I find it absolutely useless that I cannot purchase data bundles with my monthly airtime. On vodacom you can purchase data bundles with your monthly airtime on top up contracts. It must be a marketing ploy from MTN which forces customers to purchase additional airtime in order to buy data bundles. ...