I've tried to cancel a medical aid. I received 2 automated responses for each e-mail I sent with no human response to date. Call the call centre and the agent sounds like she is on auto-pilot as well - human automated response. Do not listen at all. Sounds like she's reading something and no matter ...
Momentum health apparently did not receive my new banking details, and therefor I am not covered. However their other departments (ie life insurance) received it and my debit order was honoured. The lady on the phone told me that she only works with the medical aid department and cannot take any ...
I had put through a claim and dealt with Shantel she assisted me by making sure that everything went through smoothly and by updating me every step of the way. i wish all customer care agents would go the extra mile for their customers it gives the company a good name. ...
I wanted to ignore this and unfortunately this morning the temper just flared again! I cancelled my medical aid purely to join my husband's medical aid to save (thank goodness that I did not do it the other way around!). Please note that this was done with an active broker as well. A week ago I ...
I have been in a six week struggle to change my banking details from Nedbank to FNB. The most useless indivuals have dealt (or not dealt) with this. It is almost the end of the month and I have yet to have had confirmation that this has been done. Would love if someone would just phone me and ...
Authorisation was obtained for 2 procedures to be done simultaneously. 1. Removal of a ganglia from the elbow 2. Diagnostic endoscope (gastroscopy) Because Momentum doesnt pay for general anaesthetic for gastroscopy the claim for general anaesthetic for the ganglia removal was also rejected. Things ...