Hi I would just like to express my dissatisfaction at the quality of the cover afforded by Momentums Primary care network as opposed to being on the carecross option: 1. With carecross I never had to pay in for the optometry benefit, While momentum says they cover a standard test, frame and lenses, ...
We have seen recently that we have been paying penalties every month since we joined (1st March 2011) due to no proof of previous medical aid membership being provided. We disputed this penalty and provided PREVIOUS MEMEBERSHIP proof as requested. We have been informed that we will only be ...
Is it a part of the training afforded call centre personnel to either have the member holding on until they give up or drop the call when faced with a query they are unable to answer? I find this extremely rude and bad mannered- I also find it outrageous that I can be told by a call centre person ...
I would just like to express my utter disappointment with Momentum Health. The optometry benefits as per member brochure is as follows: 1 eye test and 1 pair of clear standard with standard frame per beneficiary every 2 years. Subject to qualifying criteria. We went for an eye test on 12 Jan 2013. ...
Momentum - a BIG name in business, but not BIG on customer service. I have been trying since 3 January to get an answer to a query relating to chronic medication, but it's just not happening. Before I received a response, I had to send a second email on 7 January asking them to respond to my query. ...
Momentum no longer have a Prime Cure option. We were assured of seamless integration whereby our staff who were on the Prime Cure option in 2012 would have no problem going to new doctors on a list presented by Momentum (i.e. no longer the Prime Cure centres) We received an 'updated' list of ...