I changed my bank details from a savings account to a cheque account on 11/1/13 in order for my debit order to go off on the 1/2/13, I also obtained a reference number for this call as proof. The call centre staff did not change my details and as a result the debit order bounced. Not only did they ...
On the 6th of February 2013 I sought the assistance of Ms Berenice Adams in getting my brother and cousin's Ingwe medical aid membership certificates emailed to me as required for university registration and visa application processes. Due to many applications being processed at the start of the ...
My husband call Momentum Health on 28th January twice trying to find out what the procedure is to get authorisation for a scheduled hospital visit at mid-February. He was informed telephonically we simply need to go visit our network GP to get a referral letter and then obtain authorisation which ...
I have been wrongfully treated by Momentum Health after there were insufficient funds in my medical account. Momentum Health and I had agreed on payment agreement for the outstanding money due from me by January 2013. Very strange; Momentum decided to cancel my Medical aid membership before the ...
On the 30 January 2013 i mailed because i wanted to change my payment method to eft by the 1st of every month. I would now like to make my payment (which is 3 days late) and have requested banking details on the 30 January 2013. I received a ref number 168574290 Please help... otherwise my ...
We treated a child in the hospital for a PMB condition where the Dr said that the child must be admitted and treated for her chest. The medical aid refused to give authorisation stating they wanted a clinical history from the Dr before providing authorisation. We sent through the clinical history ...