I paid cash for a emergency visit to a non member Dr on 14/02/2013, That same morning (before 09H00) I have send you all the required documentation for my refund. I had to call three times to get this done since some of the advisors I spoke to was completely incompetent, one lady placed me on hold ...
Since I have joined Momentum health there has been a complete lack of communication. I seem to have problems every month with them. Certain things with regards to my medical aid plan get changed without me being informed and then I accidentally find out when I need to make a claim. My recent issue ...
I have emailed twice asking for a landline number as 0860 numbers are very expensive when you only have a cell phone and have been ignored. Do they not have a landline number and if so why do they not let me know. Surely I'm not the only person who only has a cell phone ...
In November 2012 I contact Momentum for forms for medical aid, i send my documents of to Nosipo Numalo and still not received a response. I phoned Momentum back in January (was overseas over the holiday) and I had to send documents of again. On the 15th of January I received email stating that I am ...
I was with Momentum Carecross last year this year you have changed me to Momentum Access. You gave me a list of 4 service providers. The one doctor is out of my area the other 3 are not registered with Access and are not interested. How is it possible that you give me these as potential service ...
I changed my bank details from a savings account to a cheque account on 11/1/13 in order for my debit order to go off on the 1/2/13, I also obtained a reference number for this call as proof. The call centre staff did not change my details and as a result the debit order bounced. Not only did they ...