I have been trying to make a booking on the kulula website for over 5 weeks now and everytime i try it tells me there are no flights available on the days i am looking to fly and that i should contact the call centre. I am trying to make the booking through my Discovery Vitality membership, which ...
I purchased tickets for my family and one of them is no longer going on holiday, kulula is refusing to refund me, i then asked that i use the ticket, change the date, route and time and i was informed that i cannot modify the name on a ticket, my problem is that i will lose R817 because of a stupid ...
Hi I changed my ticket on line went through the hole process, paid the amount i owed for the change and at the end i get a Booking not ticketed message. But the money has left my account. At the top of the page it states call us for assistance but how am i suppose to do that if i cant get hold of ...
South Africa's delightful "customer service" industry never seizes to amaze me. I encountered possibly the most rude individual while checking into a flight to Lanseria from Cape Town Int. As a manager, your job is to ensure the satisfaction of your customers, specially in an industry ...
I've made a booking for 9 people to Cape Town - return. I made a mistake and book the return tickets at 06h30 but in an hour I've realised my mistake and contacted the call centre and changed the return time to 14h00. I've paid and all was fine. I even received the confirmation to say it has been ...
I am so pleased with the service I received from the Consultant Nathan October of Kulula Call Centre in Cape Town, I was sitting in a situation where I did a booking on line, and I had made a mistake, which would have resulted in my ticket being forfeited, but thanks to Nathan going the extra mile ...