On the 28th of Nov 2013 My flight MN 603 was delayed due to a thunder storm, which is totally understandable. What really infuriates me is the fact that a later flight MN641 left on time with 8 empty seats on it. There were 6 passenger with carry on luggage only from flight MN603 waiting at the ...
This is for the previous complaint I logged, where the call center agent was not able to tell me the amount of cancellation that I would be entitled too, and that despite notifying the company 43 days in advance they are not able to refund me due to the non flexible flight. Beware everyone, ...
This is the first time in the history of my frequent business travels I have ever heard of such a Rip Off! My colleague has a return flight booked with Kalula between JHB-CPT. He was 15 minutes late for the flight and as we all have been subjected to, missed his flight to CPT as a result and of ...
My 2 boys, ages 13 and 9 were not allowed to fly tonight because they did not have their birth certificates with them. In June they flew from Cape town without their birth certificates. The ticket sales lady told me it was my fault that I did not read the terms and conditions. After wasting a lot ...
I logged a complain last week n I received s respond saying someone will contact me and to this day I still dont have feedback. What kind of operation is kulula running here. This is by far tbe most unpleasant service I have ever experienced. I can strongly say I am disgusted and I will never use ...
I booked a ticket on Kulula departing from Cape Town 21/11/2013 returning on 27 /11/2013. On 21 Nov I had to take a detour of aprox 120 km because of the recent flooding in the Cape. I could not contact the airline as my cell phone battery was not charged. I arrived 45 minutes late and hurried to ...