I have been trying since saturday to change flights. The online service is unavailable and therefore I need to pay apremium to do it through the contact centre ...
As a loyal Kulula passenger, I would like to express my sheer disappointment at the treatment meted out to me, both at Lanseria airport, and subsequently on the phone with the contact centre. I will describe the situation in brief, and would appreciate a response. We arrived (myself, my wife and ...
I booked Return flights in December for us to travel back to Durban as we where going to go up to Johannesburg with someone that was driving, But on the 28th December my mum's brother passed away and we where unable to leave, I called kulula and explained the situation to them, They said it was ...
I've contacted [URL Removed] 6 times now and am officially fed up! I don't even feel like explaining the whole dilemma for the 7th time. Bottom line: Booked through Kulula for a BA Flight. Want to change to one day earlier and make the changes ONLINE, NOT over the PHONE. Kulula's system does not ...
Upon arrival @ CT Intl Airport, the ground crew/check in staff have no idea what standby passengers are. The woman claims she has no knowledge of such thing. After confirming with the crew / captain on board as well as the call centre agent that standby passengers are permitted dependent on the ...
I have phoned three times and everytime I am asked to email the accounts department at [Email Removed] to cancel my credit card. I have paid it off mid December and sent an email 19 December and again 6 January. Now I have received an invoice that shows I have paid everything in December with a ...