We arrived for our flight to East London with over an hour to spare, but in 25 min barely moved in the check in line. They had 1 checkin counter with 3 flights leaving within 20 min of each other, needless to say it was chaos with a lot of frantic passengers. After opening additional counters after ...
I booked a ticket for myself and my infant via [URL Removed] return to JHB from CPT to attend my grandmothers' funeral. At check-in for the return flight the desk could not locate my infants' part of the ticket. According to them he was not booked and did not fly to JHB from CPT. I still had the ...
We stood in a checkin line for over 45 min with 1 checkin person. once we got to the counter we were told we couldn't check in more than 1 bag. We agreed to put in our small bags and asked when the rules were changed iif u have 2 bags that weigh less than 20. Instead of being given a simple ...
I have sent two emails to [Email Removed] but I have not received any feedback. I made a booking from Cpt to Dbn and Dbn to Cpt, depart in December 2012 and return 4 January 2013. I received a free ticket from a friend to go to Dbn and therefore asked to postpone by Cpt Dbn flight to later in the ...
Kulula robbed me of R342 by charging me twice for a change fee that I have paid for already 10 days earlier via credit card online. I have now phoned their call centre numerous times, I have emailed both statements providing them with proof that they have taken this money from me twice. Today I ...
I arrived at check in counter 28 minutes prior to boarding due to traffic delay on N2. The agent was unaccomodating rude and arrogant. I asked him to please see if he could make a plan but he was indifferent despite me having to get back to JNB urgently. He also charged me for extra hold baggage, ...