We have been trying to claim an amount back from the 21 June 2013 and each time i phone the call centre they forward it to the claims department. A email was sent to Mbudana Sprinkaan Malindi [Email Removed] and the person forward this on the 8 of July 2013 and still no response. 001136287 this is ...
I have been a member of GEMS for 4 years. I must admit that while my application to GEMS in 2009 was handled very quickly and efficiently, their (lack of) response to my recent request for cancellation leaves a lot to be desired!! A cancellation request was emailed to GEMS enquiries on the 17th ...
I work at a medical practice where authorisations are needed for patients' operations. I have asked numerous times for GEMS not to fax authorisations, but rather to email. Seeing that 1 authorisation is 5 pages long, it wastes so much paper and causes a great negative impact on our environment and ...
My mother went to the dentist at Medicross Silverton for new dentures. Before the consultation, the receptionist called Gems to confirm benefits and advised her that there will be an additional payment of approximately R800. She agreed and they proceeded to make the dentures. When Medicross ...
Repeatedly being sending an affidavit for my dependant to be reinstated in the medical aid, since June till today the matter hasnt been attended to. as a member i am only allowed to speak to the call centre agents who are not assisting at all, i cannot get through to the membership department. ...
I submitted a claim with GEMS for an amount of R 550.00, GEMS paid the money in May in the wrong bank account. I was told to submit a copy of my ID, bank statement and my bank statement would have also served as my proof of residence. For almost a month I got told that GEMS has never received my ...