I joined Vitality in 2009. Last year Oct (2012) I got married and Discovery just cancelled my Vitality membership wihtout notifying me. When I phoned to find out why, they said it's because my husband is also on Vitality. They transferred me over to his Vitality and assured me that NOTHING would ...
After reading some of the complaints here on Hello. Peter I have noticed that there are more people with the same problem as what I have with Vitality. Lack of communication from there Billing / Accounts department. I have done all the paper work in time for Vitality to change my Banking details ...
My discovery number is 382141280. In November 2012 my son Ryan was told his Virgin active membership had been cancelled. We tried to phone discovery and were given so many reference numbers to identify this had supposedly been cancelled as we had not cancelled it. Reference numbers 2726483640 and ...
After months of battling with Discovery to admit that the HbA1C test is an acceptable test for the diagnosis of diabetes, (and far better than a random glucose test), they finally admitted it, and allocated my Vitality points. I then asked for confirmation that they have updated their archaic ...
I am the main member on our Discovery Vitality membership and have a gym membership with Virgin Active for both myself and my husband. My husband received an email on how to reactivate his membership, but received absolutely no warning that his membership was going to cancel or that it had been ...
Discovery (unbeknownst to me) terminated my Vitality membership when I migrated employers. It has taken more than a month and they still have not reinstated everything. To make matters worse, I am now getting bills for full price for items that usually would incur a discount or a cashback - ...