I moved from one type of Discovery medical aid to another and never gave authorisation to cancel my Vitality membership (which I have had for more than five years). Lo and behold, at the beginning of the month I find out (for myself, no notification from Discovery) that my Vitality membership has ...
About 2 and a half months ago I tore my ligaments in my right foot I was on crutches and a moon boot etc... still it is not healed and therefore I could not go to the gym cause I don't want to mess up my foot even more. I then got an email today stating my premium will go from 80% to 50% and the ...
I tried to have a very simple query attended to today which has led to no end of frustration on my side: All I want is a statement of my Vitaprem payments of R105 per month deducted from my account starting 1 July 2012 to present. What I received instead: A call to Vitality redirecting me to ...
I phoned discovery to link my woolworths purchases and was politely told that as I do not have a classic or executive medical aid I do not qualify. This is disgusting and I consider it as good as. Why am I disqualified I am good enough to get pick and pay points but clearly I should have to up ...
I applied for Vitality, because I can get cashback when I shop at Pick n Pay. I've still haven't received my card and its been over 2 months.(the waiting period is usually 2 weeks.) I've spoken to over 5 different people at the callcentre - and all of them gave me a promise that they will call me ...
Discovery staff Sipho and Luther also seem incapable. On 2 May, after my complaint on 1 May, Sipho responded that the matter was being looked into that that Luther would contact me shortly. I still haven't had a refund on almost R800 additional gym fees since Discovery on my policies and no ...