I have been with ADT for 11 years. I was in a financial dip in August 2012. I contacted them to review my account or I will have to terminate services. Retanya Hendicks confirmed via email in October 2012 a revised price which was not honoured. Nevertheless I continued to pay. I also address the ...
Purpose of this report is to complain about the poor service delivery and response to ADT answering their telephone calls. Had a burglary at our house in 47 Juno Str., Kensington, JHB on 26/11/2013 at 10h30 when ADT called to advise alarm activation. We had external beams installed at our home 2 ...
My brother and I have ADT as our current security service provider, I recently found out that ADT have been charging me for his and my premiums monthly. I tried calling them today 4 times to have this matter resolved however nobody can help me, apparently all management are in training and so is ...
In October a higher premium amount was deducted off my account. When I called the Call Centre, Khani confirmed that this was for "annual radio fees". I questioned why was I not informed of this, I was told, that an SMS was sent out. I let Khani know that I did not receive that particular ...
Firstly, they charged me for a callout when it was confirmed with the cancellations lady that i will not be charged. It has been over a month and they havent credited the amount (R462.00-)... Whenever i call they say someone will get back to you and no one ever does. Secondly, A consultant met with ...
We had ADT around to do some work. One of the items that they needed to fix is still not working correctly and therefore the alarm goes off like twice a day because of the fault item. I have sent numerous emails to our sales manager but after almost three weeks, we have had no feedback from ADTand ...