We have been trying to inform ADT that the monthly debit order needs to be done in a new account, which was provided. But instead, they debit from both accounts. We have been trying to communicate with them, emails, phone calls, but none of those are working. They just keep on deducting money from ...
I wanted to put in an alarm system so I call ADT for a quote. Once I agreed to buy a unit for monitoring/armed response, I was notified that as my area (De Deur, JHB south) is a high risk area, ADT does not offer armed response, but they will monitor. The sales person (Humphrey) assured me that I ...
The service the I have received from ADT since I joined has been terrible. I have experienced a sales consultant who did not attend the sales meeting scheduled by your staff. Technicians sent to my premises were terrible incompetent and unhelpful. I have requested that your call centre staff get ...
WE HAD A BREAK IN END JAN 2013. GOODS. ADT "DID'NT GET A RESPONSE". ANOTHER ATTEMPTED BREAK IN A WEEK LATER AND AGAIN LAST NIGHT... VERY POOR SERVICE. THEY DON'T CARE ABOUT CUSTOMERS. ACCOUNT DEPT ALSO SUPER USELES. TRY TO CALL THEM - PUT YOU ON HOLD OR VERY INCOMPETENT. WE WILL TRY CSS ...
I mistakingly thought that ADT was a reputable company. I was mistaken! In November 2012 i attempted to sign up with ADT - after numerous days of rushing up and down to my home (because they gave times and dates on which they "would install my alarm system" - i still HAD NO ALARM SYSTEM. ...
On Sunday 10 Feb ADT in Vaalark took 20 minutes to respond to an alarm at my house. In 20 minutes we could have been dead and the whole house robed. Vaalpark is VERY small and a security company should either have a map or GPS and need not take 20 minutes to get to my house. I contacted someone who ...