After 8-10yrs as a customer, I have cancelled my ADT contract due to bad service. There isn't enough space to list all the incidents which let to me cancelling. I was originally told that the alarm system would be my property after the first 3 yrs of my contract. After more than 8 years I am now ...
I am a new customer of ADT and from what I have experienced so far, I am far from happy at the quality of service I have received from this organisation. On Friday 8 Feb 2013, I accidentially set off my alarm. After 10 minutes of not receiving a call from ADT, I called the call centre. To my ...
On Fri 1 Feb 13 I called Adt technical dept as both my radios were not transmitting. I spent 3 hours on the phone attempting to get someone to fix the problem. I was put on hold repeatedly for as long as 30 mins and also cut off. No one saw this as an emergency. I logged a web complaint and have ...
Hi, i have had the owrst customer service with ADT since 01 January 2013 when my account was debited with no alarm installation in my house. Since the 2nd Jan i have been trying to get a refund and im being told they will call me back but never return my calls. I get told its the JHB branch thats ...
I too have being trying for days to contact someone other than a call- centre operator who can assist me with my bill. I have been promised on numerous occasions that my matter will be dealt with by Alida Poitgiter. I have left numerous messages and have sent e-mails too. I have yet to hear from ...
An ADT technician visited my property on 18 December 2012 to attend to false alarm activations. He told my tenant that it would take days to trace the problem and after he fiddled with the Keypad for 7 minutes, he recommended a complete upgrade of the alarm system. ADT was quick to send a Sales ...