I have requested time after time for a settlement account from ADT. I have sold my property and asked for a settled amount as I am moving. I have phoned time and time again. They promise they will send me a call reference and a settlement statement, ? am moving out at the end of the month and ADT ...
Posted a not so nice remark about shenanigans with ADT call centre, Sandile Mazibuko just called ironed out my concerns and his pleasant attitude is refreshing, was very patient and explained the workings of the system and other concerns I had. The response was quite swift and Sir thank you for ...
I have tried to get through to the accounts dept for the last two weeks - I have held on, changed options, been transferred, waited for someone to answer (the last time I counted 60 rings out of interest before I quit), the phone has been put down after someone answered, I sent a message via the ...
On 03/08/12 My husband received a call form ADT's response team saying the gate to our yard is open & the might still be in our yard/house, they are scared of our dogs can we send someone to lock them up so they can enter. This upset us very much, it is giving a false sense of security. So I ...
Dear ADT, It is with great disappointment that I write this e-mail to you. But I have given more than enough chances. Sales people are so quick on the uptake when it comes to making deals, yet follow through customer service is more than lacking. We tried signing up with you - with a contract ...
On the 5th May 2013 at about 7:15am an alarm was activated at my house, we were all still in bed. Woke up to investigate, all seemed to be in order. ADT did not call to check if all was well. Why do I have to pay R399pm if they dont respond to alarm activation, anything could have happened. I am ...