ADT VAALPARK/SASOLBURG COMPLETELY LACKS CUSTOMER SERVICE. THE INDIVIDUAL IN CHARGE (MANAGER) IS NEVER AVAILABLE!!! HE IS EITHER ALWAYS IN A 'MEETING' ACCORDING TO THE SWITCH BOARD AND WHEN ASKED TO SPEAK TO HIS SECRETARY SHE HAS TO FIRST 'CHECK IF HE'S BUSY' . THEREFORE THE CUSTOMER GETS THE ...
On Tuesday my alarm stopped working called ADT (0861212100, technical dept) on Wednesday was promised that someone will call me back as soon as the installer replies to an email due to the alarm still being under warranty. Wednesday, Thursday and Friday I've spoken to Jade, Anile, Johnathan, ...
October 2012 a rep from ADT visited our business premises to offer to us a special to install, free of charge an alarm system on condition we take out a 2 year contract with them. We agreed on condition that the alarm and installation was free. When the technician was sent out a week later we were ...
So my wife arrives home just after 5 and accidentally triggers the alarm. So she does not receive any call from the control room. I arrive home 15 minutes later and was advised that no call and no response vehicle. 45 Minutes later the dispatch vehicle arrives (meaning the signal was transmitted to ...
After installation of a new rental alarm system at the end of April (which was already 3 weeks later than the date I needed it), the technician assured me everything was done. After he left, I realised the exit delay was not programmed. After 5 phone calls I finally get a technician on the line who ...
ADT did not contact me after the alarm went off at my house. I had to phone 3 times to get hold of the control room. I wrote an e-mail complaining about this, but they do not respond. On 7 May at 15h00. ...