I have a made a booking for a free risk assessment to be done at my house and still waiting. its been a month since a consultant called me to arrange an appointment. On the day, the consulant sent me an sms to postpone our app. He then suggestted a new time and still then he hasnt pitched. This is ...
I am dismayed to see yet another 'cut and paste' annual fee increase letter. ADT have not even taken the opportunity to change the wording from last year - worse yet, we have seen 25% increases last year followed by 10% this year. ADT runs the considerable risk of customers voting with their feet ...
Just over a week ago I spoke to ADT after my complaint on hellopeter, I requested that my contract be canceled, the installation fee of the alarm be refunded and my last 5 months premiums be refunded. Yet they still seem to think it is ok to let someone else handle it. I am sorry, but that is not ...
3 weeks ago my alarm battery was giving low signals. Had to pay extra to get a technician in to replace the battery over the weekend. Now the new battery is giving low signals again - starting Sunday 16th. When I called was told to call again Tuesday. I emailed them to complain about bad service - ...
In 2012.Adt s Sales person Carlisle Jensen came to sell us the ADT security system. On 11 April 2012, I sent him an e-mail to say that we are not in a financial position to have the alarm system installed as I am unemployed. On 1st June this year, my husband went through his bank statement which he ...
I moved in September 2012, and tried in vain with emails, phone calls and a letter to change my billing address, yet ADT is unable to do that and consequently I do not receive my invoices. When phoning the Cape Town Call center, I am told that the Johannesburg center must be contacted to change ...