I wrote the below report on 23.10.2013 and got quick feedback from Leeza Brazier. Thank you for that. I am however still waiting for the Retentions support dept to call me. How long can this take??? I have 5 contracts with Vodacom of which I am the master account holder. One of the numbers is due ...
This phone has a problem and I am suffering as a consumer. I only used for two weeks then it decided not work anymore, the battery couldn't charge, was taken to Vodacom repairs on 17/10/2013 - job 9291206, was notified that it was ready for collection. I went on 25th oct to collect, they had ...
I upgraded online, received my Iphone 5 on Tuesday 22 October 2013, just to realize that the phone is not working, apps opens by itself, the phone freezes and I cant to anything on the phone, cause I upgraded from blackberry to Iphone, i cant use the sim card in my old phone. Now I am stuck without ...
I had upgraded my cell phone contract on 20 December 2011 and is told now that I cannot upgrade now, but only by the end of 2014. This is after 3 years! After many calls to call-centres with many different 'explanations' and stories, nobody is willing to take a step further to address our problem. ...
I called the Vodacom upgrade number 0821959. it has so many options and useless information you need to listen to, that it takes ages to get to your selection. In-between it cut me off 5 times! I had to call back every time, hanging on for ages because it has high call volumes! Employ more ...
Dear Vodacom During September you performed an unauthorized upgrade on my data-only contract number 0716736840. My November bill incorrectly reflect a handset installment of R350 which I did not authorized. Also include in my statement from you is a R105.01 invoice for an administration fee with a ...