Hi, I have phoned your call centre on 2 occasions about a penalty that was charged on my account for "early contract termination". The lady at the call centre who I spoke to said that they will have to listen to the call / conversation and that they will phone me the next day, which never ...
Its been an hour so far, over two days, trying to pay a R28 toll bill. Pathetic call centre service. Unclear menu options. Long irrelevant scripts. Many barriers to hurdle like what is your pin? when I have not registered and have no pin. So I have employed a staff member to do it. We have put in a ...
On the 29/12/2013 i sent in a requested that my cellphone contract be cancelled as i no longer required the contract to be renewed, i received a response on the 30/12/2013 to advise my request will be actioned and that a consultant will be in contact with me. I received numerous calls to inquire ...
I have been trying to get through to customer service (808) since 11h20 this morning and it is now 13h30. I'm still holding on - I understand high call volume but this is ridiculous!! ...
I am experiencing a lot of frustrations with Red Pepper Books at the moment. I have prescribed a book for our students, which happened to be out of print. In stead of working directly with the publisher, I trusted Red Pepper enough to actually PURCHASE the books for ALL the students through the ...
Owen, your service was amazing and going the extra mile, just added to your greatness. thanks you so much! Keep it up! ...