I have phoned the call centre 103 times over a period from yesterday 15h50 to 22h00 and this morning from 06h00 to 07h45. NO ANSWER. NO indication that there MIGHT be an answer. Apparently there are NO available consultants. DO THEY STILL HAVE PEOPLE WORKING FOR THEM? The result is that I have been ...
I was enquiring into premiums payable for the new vehicle I was purchasing to compare to those charged by my current broker with whom I have been for 20 plus years. While the premiums were competitive the marketing skills of both parties involved (assistant and supervisor) swung the decision in ...
My debit order was supposed to go off the 1st of February only, but they cut my service off the 30th Jan. Then I went to pay @ pnp R720 cash because ithe debit order never went off! The 3rd of February they took a debit order of R1387.72!!! And still my service is not active. I called the call ...
I cancelled my Vodacom contract on 06-12-2013. My cancellation date was 12-12-2013 with one-months notice running until 12-01-2014. I called again on the 12-12-2013 to confirm if the cancellation has been received and they confirmed. On the 12-01-2013 I called them to confirm if the contract is now ...
My medical aid was suspended before the expiry date of 31st December 2013. My optomertrist called Discovery who told her and myself that i had 2400 in my optical benefit and anything above that would come from my medical savings. I was told i would have to pay the difference of R500 fro my savings. ...
Good day. I have called the Mango call centre on at least 5 occasions today and have waited an estimated total of 30 minutes trying to get assistance from an agent to no avail. Its no EXCUSE to say that you have a special on launch hence the high call unanswered rate. The call centre management ...