My name is Athena Julius
I applied for a upgrade and received the phone on 20 March. Contacted the upgrade department on 22 March indicating that I was not happy with the handset and agreed to arrange collection.
Handset was collected on 02 April
I called to confirm receipt of handset 11 April, received confirmation of receipt of handset and a service call was logged with the cancellation department and was informed that the reversal of the upgrade would take 48hrs to be resolved.
I called back on 18 April to ascertain progress and was informed that no action had taken place. Finally received confirmation of reversal of upgrade on 21 April, but still the invoice for the amount of R589, was not credited.
I have been contacting cancellations on 082 1958 and accounts on 082 1946 since 22 April almost daily to ascertain progress and am constantly getting the run around between departments without any resolve or feedback.
Today I find out that I WAS AGAIN BILLED FOR THE UPGRADED AMOUNT and had to again log a call for this second invoice to be credited
I am expected to pay for a service I am not using and incurring addition costs.
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