On 12/01/2013 I took out a contract with the Walmer PE branch of Cell C. This process was seamless, I entered my credit card details for debit order purposes, the credit card image was imprinted on the contract, and I left, a satisfied customer.
On Monday 14/01/2013 at 10h15 my bank notified me via "In Contact" that the expiry date on my credit card was entered incorrectly. After determining from my bank that it was Cell C trying to debit the R114 connection fee, I contacted the Walmer branch at 10h40 asking them to rectify, but was referred to their accounts department on 041 396 0500. I requested the same rectification of the expiry date from them and accepted that they would follow through.
I got a call from Bongani today calling me from 084 140 at approximately 17h00. He informed me that my debit for connection fee was not honoured and I had to go to Nedbank to pay the connection fee, otherwise my service would be disconnected.
I do not blame Bongani, his management should train him to find out all the facts before making a customer feel like a criminal. If this is the kind of service Cell C gives, I regret signing the contract and would like to return phone and cancell
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