AfricaComplaints.com » Computers & Services » Complaint / review: INCREDIBLE CONNECTION - HEAD OFFICE - Dr. J.A. Kruger cellphone 0824677387. Address 592 Westway road, Fourways, Gauteng, Republic of South Africa | #339408

INCREDIBLE CONNECTION - HEAD OFFICE
Dr. J.A. Kruger cellphone 0824677387. Address 592 Westway road, Fourways, Gauteng, Republic of South Africa

I purchased an ACER Nitro laptop computer from the Incredible Connection on the 30th April, 2022. On the 13th April 2023 the machine hard drive stopped operating. The laptop his under guarantee/warranty. I took the laptop into the Willim Nicol branch of the company and asked them to please repair the machine because it was under warranty and wasn't working. They gentleman in the service area opened the laptop up and told me that the hard drive had crashed. Behind him, on the wall. in large letters was written, amongst their other services offered, "data Recovery". So, I asked if he could do the data recovery. He said they no longer do data recovery because data recovery people were too expensive. I then asked him to replace the hard drive as it was still under warranty. He told me that the warranty did not include hard drives. So, I purchased a 512Mb SDD and asked him to please install it in the laptop as I needed the laptop for my business. He installed the SDD, and it didn't work. The gentleman did further tests and informed me that there was apparently some other shortcoming that was covered by the warranty and that I would need to leave it with him as he would be sending it to the repair facility.
I followed up the progress of the repairs a couple of times. The first follow up teh gentleman informed that the warranty was invalid because I had opened it up to remove the hard drive!!!. I reminded him that he had opened it up as part of the warranty to check the hard drive. The gentleman then informed me, a week later, that the motherboard was U/S and that the laptop would have to be replaced, and could I give him back the broken HDD as they needed to return it to ACER so that they could replace the machine. I told him that I no longer had the HDD as it had been disposed of. On following up he informed me that the laptop would be replaced despite the fact that I couldn't give him the crashed hard drive that he said they could not perform data recovery on!!!
It is now Monday, 15th May, 2023 and I have no computer and no indication that I will ever have my computer returned in working condition.

Date:

Company: INCREDIBLE CONNECTION - HEAD OFFICE

Country: South Africa   Region: Gauteng   City: Bryanston   Postal Code: 2128
Address: CONNECTION HOUSE, 6 MELLIS AVENUE, BOX 2214, RIVONIA
Phone: 0114639260
Site:

Category: Computers & Services

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