I ported from MTN to Cell C being told that the rates were cheaper and that I have full coverage in my area. To my disappointment I have experienced more dropped calls in the last month than I have in the last 5 years that I have been using MTN. I have contacted Autopage Bedfordview that is my service provider, to help me get back to MTN, however I feel not enough is being done. Cell C has still not come back to me, it has been over a month. My small business is now suffering because Cell C is too big to worry about my small business.
Attached is the query logged from Autopage to Cell C.
Reference Number : 2473090
Partner: Autopage Direct Bedfordview (20 Algar Crescent cc)
User: MASTER
Message Type: Retention Queries (PHL)
MSISDN : 836041359
Message: PLEASE ADVISE CLIENT RECENTLY DID A PORT FROM MTN TO CELL C AND CLIENT IS UNHAPPY AS HIS SIGNAL IS DROPPING AND CALLS ARE CUTTING OUT AND CLIENT WOULD LIKE TO CANCEL THE PORT AND MOVE BACK TO MTN REGARDS MAXIMILIANO
Resolved BY: Deidre Douglas
Resolved Date : 2013/04/11 04:44:38 PM
Resolution: good day request has been logged with CellC The Service call has been saved with ID 1775566. TAT is 10 working days
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