Since we upgraded to a Mygig 3 during February 2013 we have had numerous problems with our contract, including:
1. A migration fee incorrectly billed to our account causing us severe budgeting problems
2. No ability to check our balance online- the website just says "no balances available" or "not available please try again later" We have been trying again later for the last two months and no joy
3. Call centers do not come back with any answers regarding this matter and generally seems incompetent, as evidenced by today's call when the operator even seemed unsure of the difference between a top up and open contract. He also did not supply us with the balance anytime during the 30 minute call.
At this stage we have to remove the sim from the router and put it in a phone, causing all kinds of problems with my Blackberry which is on another network.
We have no idea what our balance is which means we are unable to use our Internet. We were talked into the upgrade by a sales person when we went to cancel the contract, and have regretted the decision ever since. All we want now is to stop this contract and go somewhere else.
Very very poor and disappointing.
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