In Nov 2012, I went into Autopage Cellular and renewed/upgraded my MTN contract. I signed a new 24 month contract on the MyCall 100 TopUp plan. I left the store with my new phone, a Blackberry 9320. I was also told by the consultant that I had a large airtime balance and should try to use it up before 17 Mar otherwise I would loose it when I my new contract kicked in on 17 Mar. Because of this advise I was monitoring my airtime balance, and on 28 Feby still had approximately R250 available. On 1 Mar, my phone's services were disconnected. I was unable to make calls, and I had no Blackberry services (BIS, BBM etc). On 2 Mar I went into Autopage. They apologised and explained that there must be an error as my contract migration was only due to go through on the 17 Mar 2013, and arranged for the BIS to be reconnected. They were unable to explain the reason for my contract to have migrated early. but assured me that she would have all the answers by 4 Mar 2013. To date, despite numerous calls and visits, they have not been able to resolve the issue. They advised I was migrated to the Absolute plan, which I did not sign for and do not want.
0 comments