AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Unethical product services | #8659

Vodacom
Unethical product services

Vodacom Smart Light 75

I upgraded my cell phone contract to the Smart Light 75 package. Since then I noticed 2 questionable actions on the package.

1. The package came with 20 promotional anytime minutes only to Vodacom numbers.
When I phone during off-peak time to a vodacom number, my 20 anytime minutes are used first, instead of my 75 off-peak minutes.
This is unethical fine print, which I have not seen anywhere.

2. Any unused SMSes and data expire at the end of the month. That is fine.
However I noticed that this expires already in the early morning of the last day of the month, instead off at the end of the day at 11:59pm.
Once again, this is unethical.

I have been a vodacom subscriber for 15 years. I did not expect this from them, They should be ashamed.
I will be moving to Cell-C when my contract expires.

Date:

Company: Vodacom

Country: South Africa

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google