Ms Cui has came across to me to assist her to resolve her account issue. She doesn't know much English.
I have been contacting MTN 0831808 and we had a reference number: 96581025
No feedback has been related to this call at all for nearly a month. I went to MTN customer care and they said that they can't help and should rather call the 0831808. I have been pushed left and right and no one is able to assist on this issue.
I later wrote a email to MTN Business to request for help then I had a email stating that I am in the wrong department and should call 0831808 and talk to Legal Department. Still MTN Legal Department cannot assist me and refer me to Billing Department. (Ref: MTNB0779533)
Please can someone help me!!!
The nature of the problem is:
Contract number: 0733137925 was initial upgraded and signup for MTN unlimited Lite on 09/12/2012. Ms Cui got her data simcard and USB data-stick that day. But after 3 days of used the bill was over R67000. MTN locked all her lines (7 lines) and she is not able to do ANY BUSINESS.
Please can someone contact me on 0761688888 to assist on this issse.
Regards,
Mr Chen
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