Mtn
Espond unhelpfull

Hi veronica

thank you for the reply email,

but stil you did not solve my problem, you only explained to me what I already knew

i would like it if you guys could get my contract back to the way it was.this was in-fact mtns bad planning from the start

Hello NJMOORCROFT27, Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Mtn has introduced new measures to monitor BlackBerry (R) BIS users that download and stream large content - to ensure an improved Internet experience for all its customers. Through these measures, MTN will be able to manage usage speeds that fall outside the intended parameters for the Blackberry Internet service. We would like to assure our customers that these measures will curb the negative experience caused by these heavy users, thereby ensuring a world-class experience for all MTN customers. You may find more information on the following link [URL Removed] look forward to improving on the service delivery to you. Regards
Veronica
REQ:225895