I went to the branch at the end of November 2012 to enquire about upgrading my cellphone package. I was told to return at the end of December 2012 as I was due for an upgrade.
I went back and completed all paperwork. I was told that because it's the end of December, changes as in upgrading to a higher package will only take effect from the start of February 2013.
Imagine my surprise when I receive my bill and none of the changes took effect.
When I went back to the shop to ask about this, I was told that the changes will only be effective as of the start of April 2013. What's the point in upgrading a package, be willing to pay more for the service and then waiting for 4 months for this?
To make this worse is that I used the new phone for only 3 weeks and had to return it because it's faulty.
My phone has been in for more than 4 weeks and no-one has contacted me to advise me of the status of my phone.
No-one of the branch seems willing or able to assist me. When you phone they promise to return your call only to never do that. I don't know what to do anymore.
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