I took delivery of my upgrade on 11 February 2013. The phone intermittently froze and went pink, switched off by itself. I contacted Virgin Mobile on 18 February only to be informed that the older models had this fault and that it would be reported as an out of box fault. The phone would be replaced. Subsequent phone calls to Virgin Mobile resulted in me awaiting a call from the courier company to replace the new phone and uplift the faulty one. In previous calls to Virgin I was informed that the consultant would contact me. Emails were sent between the consultant I spoke to and the repair department. Today I am informed that I called outside of the 7 day period and that my complaint will not be considered!! Virgin Mobile are not open after 10 on Saturday or Sundays. I have not reneged on any payment EVER and being told that the older models of an upgrade, that I will have for 2 years, is faulty and my problem, will be sent away for repairs instead of replaced is unacceptable. The supervisor is now going to arrange to listen to the tapes and come back to me in an hour. I am not happy!!!
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