Complaint / review / scam report
No service at all. MTN "service" is disgusting

My employer, has a corporate account with MTN. MTN account manager was Mr Bradley Denness. A while ago, employer offered an option of MTN split billing, which I took in June 2012. After 6 weeks and lots of emails, Mr Denness eventually confirmed that contract has been transferred into my name with the new account number: A4355992. I would like to bring to your attention that all my correspondence with Mr Denness had subject line stating "MTN split billing". My employer continues depositing R750 every month into my MTN account (I get an sms confirmation on the 22nd of each month), however science August 2012, MTN does not do any deductions from this account and recovers full invoice amount from my private bank account. I brought this issue to Mr Denness attention on the 3rd of October 2012, but received response only on 13th of November after few follow up requests and complaints to MTN support from my site. At last on the 5th of December I received a confirmation from MTN that split billing will be loaded.By that time I got more MTN people involved. To date I did not receive any confirmation. Is there a single professional within MTN who is in a position to resolve this mess?
Author: Angp

Offender: Mtn

Country: South Africa   Region: All Country   City: Corporate Accounts

Category: Telecommunications


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