I just recently upgraded my contract, all was good then I received my bill last month and saying they will deduct R7037.74 from my bank account at the end of the month, I disputed this case was logged and the matter was not sorted out, this full amount was deducted from my bank acc where I insisted that the debit order is not to go off as it was INCORRECT. Today I received an sms after querying it again to say my case has been closed but they only crediting: R4276 only, this is not correct as the incorrect charges on my bill was: R3500 & R888.53.
I want this full charges reversed not part off it as it no mistake from my side, in the sms i received back, I cannot wait 7-10 days for this PARTLY refund, I need it back Today as all my debit order was rejected and
also would make 8ta responsible for all the rejection fees which was charged on my bank account, this details will follow soon for a refund to them also
I want this sorted out and except a call back and this has been one of many problems with 8ta since I received ported over to 8ta.