I openened a Data Account (0730913970) at our MTN offices. I requested a Split Billing account and supplied all nessecary documentation. I received the first invoice (Invoice E22118744) dated 13/04/13. It was not split billing and I was promised Back Payment of the R150.00 - this never happened. Furthermore on the mentioned invoice I was correctly charged for the monthly payment on the Galaxy Note at R228.07 and for my 1GB of data at R86.84. Amounts indicated are ex VAT. I received Invoice E400703088 on 21/04/12. Due to my split billing I now have a new invoicing cycle. But AGAIN I did not get the discount of R150.00 which is my Split Billing amount. In addition to that I AGAIN get charged for the Galaxy Note at R228.07 and for my 1GB of data at R86.84. Amounts ex VAT. I logged a complaint and received Request Number 2055554 and the following answer from MTN: "Request REQ:2055554 Resolved Notification, Good day, REQ:2055554, SR: 99811665 Thank you for contacting MTN Corporate billing operations. Kindly be advised there is no credit due. Both bills were generated correctly."
I honestly do not understand why I am being charged twice in one month for the same service.
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