AfricaComplaints.com » Telecommunications » Complaint / review: Mtn - MTN IS ALWAYS RIGHT LOL | #332036

Mtn
MTN IS ALWAYS RIGHT LOL

I lodge the following query with mtn and this was there response:
Phone Number: 27832993574Note Text: I upgraded my contract on 2014/01/05.my previous contract had a promo fee of R99, 00. when i ungraded the said R99, 00 was no more applicable. mtn however continuedto add the r99, 00 promo fee of my previous contract to my upgraded contract. I did logged a query with 808 when i received my January bill.up to now I had no response from mtn. I tried to call 808.the mtn consultants just don't pickup, and if they do they hang up. This is totally unacceptable. NEEDLESS TO SAY, THE R99, 00 PROMO FEE WAS ADDED AGAIN IN FEBRUARY, when i checked on mtn active. I can be contacted on 0832857863/0837004415.AS A LOYAL CUSTOMER I EXPECT TO BE CONTACTED TO HAVE MY QUERY RESOLVED Reallocated to group 'MTN Active Support Hub' on 03/02/2014 at 20:29:50 Reallocated to user 'Wiseman Zulu.' on 04/02/2014 at 07:09:23 Good day, Mr Cloete Thank you for your request. Kindly note the package you on now it is a pro.
my bill is still totally wrong. Mtn does not listen to why I INSIST TO BEING RIGHT. mtn is for the birds and not people. SEVERAL CALL TO THE CALL CENTER AND RETENSANCE DOES NOT HELP

Date:

Company: Mtn

Country: South Africa   City: ACTIVE

Category: Telecommunications

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