I reported MTN in December and this was the reply i got: Hello Unhappy73, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan. Best regards Mantoa Q:3090401
What a joke! Frustrated is not the word.i am quite sure that this is a general auto reply that MTN has to hush customers for a while. I tried contacting the 808 nr to follow up. I was told to wait as my feedback period (which changed from 3-5 to 10- 5 working days) is not over yet. I tried to explain to MTN what my query is since 2nd of December via mail and calls and was told to wait for bill run. which i did and i am still waiting. when i called last week and asked to speak to the supervisor i was asked to explain my query. which i did for the 1000th time in the last 7 weeks. the reply was that i was being technical! They ask you what wrong and when you explain you get a remark like that. MTN is going down the drain. I am growing old waiting for a reply.
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