Mtn
STILL HAV NOT HEARD FROM MTN

I Posted a complaint on the 26th of April and i received this response :

Hello Cacoombes,

Thank you for bringing this to our attention.

We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
The matter has been escalated to the technical repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:2080574

And yet i am still waiting! Why must i pay for a service that im not receiving? i think its time i cancelle my contact due to MTN breaching the consumer act.

Here is the link to my first complaint:

https:///mtn/complaints/huge-problem-with-service-and-feedback-1073698