I have just spent over an hour speaking to the vodacom customer care line in order to explain to me a very simple billing inquiry that I have! 1 frustrating hour later and I am no closer to an answer. I have been transferred between the data and accounts department so many times I can recite your security questions out of my head in the order in which your consultants ask it! That's how many times I have had to repeat it. My enquiry is fairly simple (or so I thought) I have a bill for data that I have aparently gone over for in december, your accounts department cannot explain by how much data I have gone over and during what period, only that i have exceeded my monthly 2GB and insist I speak to The Data dept, your data dept however say I have NOT gone over my data and I need to query with the accounts department -one of these department is clearly wrong, but to find out which one is like trying to draw water from a rock -I have now hung up the phone out of pure frustration having to repeat myself 20 times over in the last hour is enough to frustrate even the calmest of person. Officially my worst service experience! Some serious coaching and training needed.
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