I visited the Telkom Direct at Tygervalley on Monday to pick up my dongle that I was told by Busiswe at the call centre that I could pick up at any branch, as my father had given me permission to do so (& for Telkom to give me the dongle as arranged with the call centre). Upon enquiring in that regard, I was told very rudely that I couldn't pick up the dongle, as I didn't have written permission. I tried to explain to Ms Sladeda (no name tag/introduction) re the call centre and she told me that the call centre was wrong & I wasn't able to pick it up. I eventually managed to get her to agree to have my father email written permission with his ID Book copy. Ms Sladeda then told me to speak to her colleague re the dongle, as they had received my father's email. This man seemed helpful until, upon asking him how the dongle worked (having only used ADSL before), he told me I could just plug it into my computer and I'd have Internet access. He failed to properly explain how I had to first RICA the dongle's SIM card before I'd be able to use it (which I realised once I got home). This is appalling customer 'service' from a company that should be able to communicate with its customers.
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